Last updated: October 19, 2026

Privacy Policy

Maywood Holdings, LLC d/b/a Maywood Concierge (“Maywood,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an inquiry, communicate with us, or otherwise interact with our online services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Property address or general location
• Information about your home, project, service needs, or household preferences
• Any other information you choose to provide through forms, email, phone calls, text messages, or consultations

We may also collect certain information automatically when you visit our website, including:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website or search terms
• General usage and analytics data
• Cookies or similar tracking technologies

2. How We Use Information

We may use the information we collect to:

• Respond to inquiries and consultation requests
• Evaluate whether Maywood is a good fit for your needs
• Provide, coordinate, and improve our services
• Schedule calls, meetings, site visits, or service appointments
• Communicate with you about projects, memberships, vendors, or requested services
• Maintain internal records and operational documentation
• Improve our website, marketing, and client experience
• Comply with legal, regulatory, insurance, accounting, or contractual obligations
• Protect our business, clients, contractors, vendors, and website

3. Household and Property Information

Because Maywood provides home management, concierge, and construction-related services, clients and prospective clients may share information about private residences, vendors, schedules, household systems, access arrangements, travel plans, family needs, or other sensitive household details.

We treat this information with discretion and use it only for legitimate business purposes related to evaluating, coordinating, or providing services. We do not sell private household information.

4. Sharing of Information

We may share information with:

• Contractors, vendors, service providers, or consultants when reasonably necessary to evaluate, coordinate, or deliver requested services
• Technology providers that support our website, forms, analytics, email, scheduling, payment processing, customer management, or business operations
• Insurance, accounting, legal, compliance, or professional advisors
• Governmental, regulatory, or legal authorities when required by law or necessary to protect our rights

We do not sell your personal information.

5. Vendors and Third-Party Services

Our website and business operations may rely on third-party tools, including website hosting, analytics, form management, email, scheduling, customer relationship management, payment processing, and similar business platforms.

These third parties may process information according to their own privacy practices. We encourage you to review the privacy policies of any third-party services you interact with.

6. Cookies and Analytics

We may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, measure marketing performance, and maintain website functionality.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

Emails and payment links. Certain emails we send, including invoices, may contain a small tracking image that allows us to record when the image is requested. We may also record visits to payment pages accessed through invoice links. These records help us understand whether communications are reaching recipients and whether payment pages are being accessed.

Our engagement records include the date and time of the request, the associated invoice or email, and whether the request appears automated. We do not store IP addresses or device identifiers in these engagement records. However, our website hosting providers may separately collect technical information through standard server logs, including IP addresses, browser or device information, and requested URLs.

Email applications and automated security systems may request images or visit links without a recipient taking action. Accordingly, these events do not necessarily establish that an email was read or that a recipient intentionally opened a payment link. Recipients can generally disable automatic image loading through their email settings without affecting invoice or payment functionality.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information in our possession. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through the website or electronic communications.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including business operations, client service, legal compliance, dispute resolution, insurance, accounting, and recordkeeping.

9. Your Choices

You may contact us to request that we update, correct, or delete certain information, subject to our legal, contractual, operational, and recordkeeping obligations.

You may also unsubscribe from marketing emails by following the unsubscribe instructions included in those communications, if applicable.

10. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website.

11. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Maywood Holdings, LLC d/b/a Maywood Concierge
320 Boston Post Road, Suite 180
Darien, CT 06820
Email: info@maywoodconcierge.com
Phone: 203-939-7778